Policies // Terms + Conditions

 
 

Payment:
A 50% non-refundable deposit is required at the time of booking. The remaining balance is due at least 48 hours before your scheduled event. The remaining balance must be paid in order for Princess to arrive. You can also choose to pay in full at the time of booking. Don't worry we know life can get crazy and plans change. So, you can use your deposit towards a future Glass Slipper event (see Cancellation Policy).

Cancellation Policy:
Cancellation up to 48 hours prior to event
1. Your 50% deposit is non-refundable but can be used towards a future booking with Glass Slipper up to three months following your cancelled event.
2. If you have paid in full prior to your scheduled event, we will refund you 50% of your total booking fee, + the remaining 50% non-refundable deposit can be used towards a future booking with Glass Slipper up to three months following your cancelled event.
Cancellation less than 48 hours prior to event: total booking fee is non-refundable.

Extra Guests:
If you book Standard and/or Extended services and have more than 10 guests in attendance, you will be charged an extra $5.25CAD per guest for the Standard service and $15.75CAD per guest for the Extended service. This extra charge will be added to your balance owing. If you have paid in full in advance, you will be billed/charged separately for the extra guests.
On the day of event, if there is more than the expected number of guests in attendance you will be billed/charged accordingly upon completion of the event.
For the Express service please refer to "Service/Activities" section of the terms + conditions.

Services/Activities:
The Express, Standard + Extended services are best suited for groups of up to 10 guests. Princesses will do their best to cater to the number of guests present so that each listed activity in “Pricing + Services” section of the website is completed on time. However, due to unforeseen reasons that may occur during the event, not all activities may be completed within the specified booking duration. In which case, the Princess will adapt the activities and proceed as she sees best for all guests. You may request the Princess stay longer than the specified booking length. It is at the Princess’ discretion to extend based on availability at the time. Note: please see “Overtime Charges” for overtime pricing and charges.

Overtime Charges:
Glass Slipper employee (Princess) may stay up to 10 minutes over the scheduled booking time free of charge. Any overtime exceeding 10 minutes (and under 30 min) will be charged $63.00CAD and then an additional charge of $63.00CAD/30 minutes overtime will occur thereafter. In the case of overtime, you will be sent an invoice with the appropriate balance owing, with which you may pay online using a credit card.

Adult supervision:
There must be at least one adult present with the children for the duration of the scheduled booking with Glass Slipper.

Non-smoking:
To protect the health of our Princesses, events must be non-smoking in the vicinity where the Princess is interacting with guests. Princesses are not permitted onsite if guests are actively smoking.

Zero Drug tolerance:
Glass Slipper has a zero tolerance drug policy. Princesses reserve the right to leave the site if drugs are suspected. No refunds will be issued if this is the case.

Princess/Employee Safety:
Glass Slipper employee(s) reserve the right to leave the site at any time if they feel unsafe or if illegal activities are suspected or engaged in. No refunds issued if this is the case.

Allergies:
If your booking includes “Makeover” (hair + make up application) service, Glass Slipper must be made aware of allergies guests may have to any makeup/face/hair products. In which case, the guest(s) may choose to bring their own suitable makeup/face/hair products to the event and the Princess will provide the Makeover with the provided products. Note: this alternative only applies for guests with allergies to makeup/face/hair products. Glass Slipper will not be held responsible for any allergic reactions guests may have to our products that are included in the services booked.

Affiliation:
We are not affiliated with any international (private or publicly traded) company. Our Princesses are based off of modern and classic fairytale stories.

*All prices INCLUDE GST